Jump to the main content block
  1. Home
  2. Promoting Sustainability
  3. Stakeholder Engagement

Stakeholder Engagement

StakeholderEngagement

We listen to diverse expectations and concerns through transparent, responsive communication, turning feedback into continuous improvement and stronger sustainability connections.

Five principles for diverse perspectives

In line with AA1000 SES:2015, MCUT assesses stakeholders through five principles—dependency, responsibility, tension, influence and diverse perspectives—and identifies priority communication groups jointly across units.

Stakeholder engagement map

01

Students

Campus learning and future competitiveness
Key concerns
Talent attraction and retention, access to education, energy and hazardous-substance management, and sustainable procurement.
Channels
Admissions and international exchanges, practical internships, student–faculty forums, club meetings and grievance mechanisms.
Frequency
Annually, each semester, as needed and at any time.
In 2025, MCUT added 26 sister schools and supported 359 students in overseas exchanges; 795 third-year students completed one-year work-study internships in AY 2024–25.
02

Faculty & staff

Administrative support, resources and workplace rights
Key concerns
Information security and privacy, hazardous substances, energy management, human rights and labor practices, and climate response.
Channels
President’s mailbox, email, official website and social media.
Frequency
As needed or at any time.
No faculty or staff grievances were received through the university mailbox in 2025; four labor–management meetings were held during the year.
03

Parents

Educational quality, support and environmental sustainability
Key concerns
Access to education, energy and hazardous-substance management, GHG emissions, water use and wastewater discharge.
Channels
Parent–teacher forums, telephone calls and face-to-face coordination meetings.
Frequency
Annually or as needed.
About 1,108 people joined parent–teacher forums in AY 2024–25, with an average satisfaction rate of 97.46%; four coordination meetings were also held.
04

Alumni

University feedback and lifelong networks
Key concerns
Educational access, academic and administrative quality, climate response, GHG emissions and energy management.
Channels
Alumni assemblies, email, official website, social media and alumni newsletters.
Frequency
Annually, monthly or at any time.
In 2025, MCUT issued 12 alumni newsletters and held eight alumni activities with 1,136 participants.
05

Internship partners

Industry collaboration and talent development
Key concerns
Educational access, hazardous substances, GHG emissions, campus health and safety, and sustainable procurement.
Channels
Internship advisors and the Career & Internship Guidance Section.
Frequency
Every three months or annually as needed.
In 2025, internship advisors contacted partner supervisors 3,975 times and arranged about 189 internship-matching interviews.
06

Suppliers

Procurement quality and responsible supply chains
Key concerns
Information security and privacy, hazardous substances, talent attraction and retention, GHG emissions and energy management.
Channels
Email, official website and supplier inquiry channels provided by the Formosa Plastics procurement division.
Frequency
At any time.
Procurement updates are continually shared through email and website notices, maintaining timely supplier feedback and inquiry channels.
07

Communities & others

Local co-learning, environmental action and social responsibility
Key concerns
Water and wastewater, energy management, recruitment, industry–academia collaboration and educational access.
Channels
Email, official website, social media and exchanges with district and village offices.
Frequency
At any time.
In 2025, MCUT completed seven PBL carbon-inventory projects, 30 Mandarin courses, eight migrant-worker cultural experiences and three Tamsui River clean-up and survey activities.

Administrative service feedback

Administrative satisfaction surveys help identify positive feedback and improvement priorities. Units respond through process reviews, information updates and service optimization.

Administrative unitResponsesPositive feedbackMain improvement themes
Academic Affairs / CTL3225 / 78.12%Service attitude, administrative efficiency, cross-unit guidance
Student Affairs2523 / 92.00%Evening roll call, dormitory allocation
General Affairs3022 / 73.33%Dining payment, repairs, restroom facilities, website information
Library & Information Services3323 / 69.70%Network speed, systems, equipment and temporary services
Research & Development2121 / 100%No specific improvement item identified
International Affairs2420 / 83.33%Form updates, QS data collaboration, cross-unit support
Accounting Office2417 / 70.83%Account systems, reimbursement timing, forms and service capacity
Environmental Safety Office1817 / 94.44%Training-material updates
Physical Education Office2117 / 80.95%Gym peak hours, opening hours, service and air conditioning
Human Resources Office1614 / 87.50%Assessment timing and document accuracy
President / Secretariat1313 / 100%No specific improvement item identified